The WhatsApp Business API connects your support, sales and operations teams directly to over 2 billion WhatsApp users — with automated chatbots that answer instantly, route conversations to the right team, and keep every customer interaction in one place.
The WhatsApp Business API gives your company a verified, official presence on WhatsApp — connected directly to your existing systems. Instead of juggling phone lines, emails and separate apps, every customer touchpoint happens in the chat window people already use daily.
Resolve common questions instantly with a chatbot, and hand off complex issues to a live agent — without the customer repeating themselves.
Send order updates, payment reminders, appointment confirmations and OTPs directly to WhatsApp — with higher open rates than SMS or email.
Run opt-in campaigns with rich media, product catalogues and interactive buttons that turn browsing into bookings and purchases.
Deploy AI-powered bots that understand natural language, pull data from your CRM or ERP, and complete tasks — not just answer FAQs.
Verify identities, authorise payments and confirm bookings with end-to-end encrypted, two-way conversations your customers trust.
Connect WhatsApp to your CRM, ERP, helpdesk or banking core so every reply is backed by real, live data — not a static script.
Every industry talks to its customers differently. Here's how real conversations look once a WhatsApp chatbot is doing the first reply — filter by sector to see the kind of bot built for each one.
Balance checks, statement requests, card blocking and loan pre-approvals — all handled without a call centre queue.
Secure Banking BotAutomated portfolio updates, NAV alerts and document delivery — keeping investors informed without manual emails.
Portfolio Update BotOrder confirmations, delivery tracking, abandoned-cart nudges and product catalogue browsing inside the chat.
Order Tracking BotOpt-in campaign blasts with images, catalogues and store locators that turn into in-store and online visits.
Marketing Campaign BotAppointment booking, lab report delivery, and pre-visit reminders that cut down no-shows for clinics and hospitals.
Appointment Booking BotQualify leads automatically by budget and location, send listing photos, and schedule site visits with agents.
Property Inquiry BotGuide citizens through public services, document requirements and appointment scheduling in multiple languages.
Citizen Services BotProactive delivery notifications, redelivery scheduling and proof-of-delivery — reducing missed-delivery calls.
Delivery Update BotNot every conversation needs the same kind of bot. We build and configure the right combination for your use case — often more than one working together.
Fast, predictable flows for FAQs, menus and structured processes like password resets or store hours.
Understand free-form questions in Sinhala, Tamil or English and respond naturally — no rigid menus required.
Securely complete actions — payments, bookings, balance transfers — by connecting to your core systems via API.
Automate the first 80% of a conversation, then hand off to a live agent with full context when it's needed.
Tell us what your customers usually ask for, and we'll show you exactly how a WhatsApp chatbot would handle it — in a free 15-minute walkthrough.
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