The main purpose of chatbots in banking is providing a better customer experience. However, they also help the staff and prevent stressful situations that arise from direct communication with clients. Artificial intelligence may assist customers in many ways. The most common use scenario for chatbots in bank customer service is the automatization of repetitive mundane tasks. Such tasks need fast and simple solutions that require self-learning, but at the same time, do not imply creativity. Sampath Bank PLC one of the early adoptor in Sri Lanka for Chatbot in Banking Segment which is enabled with Artificial Intelligence. Existing Platform which was launched in WebChat has integrated with digital channels such as WhatsApp,Viber and Facebook Messenger through Yenasys API Gateway and provided the customer support platform for human interaction.

Channels : WhatsApp
• Viber
• Facebook Messenger

WhatsApp Banking facilitates Credit Card Balance Inquiry, Remittance Tracker and Live Agent Chats for the first time in Sri Lanka in addition to conventional Product related inquiries and CASA, Loans and FD Balance Inquiry/ Mini Statement among many other services. End to end encrypted communication guarantees the privacy and safety of your information

• • Bank is always accessible 24 x 7
• • Secure and convenient banking
• • Financial enquires and other services
• • Customer support availability over Live Chat
• • Self-registration with your NIC and mobile number (local & foreign)
• • Non-BOC customers also can access services like rates, remittance tracker, locate BOC ATM’s & Branches near me, etc.

Channels : WhatsApp

In the healthcare space, companies, hospitals, pharmacies, and other medical organizations can all make use of the world’s most popular messaging apps to serve their customer base during such time of crisis and in the future as well. Nawaloka Hospitals PLC one of the earlier adoptor in Sri Lanka for Chatbot which is powered by Yenasys platform. Currently Nawaloka Hospitals provides Doctor Channeling, PCR & Rapid Antigen Reservations, Ultra Sound Scan Reservations, Serene Medical Screening, Intermediate Care Centre Reservations and Agent Assistance using our ChatBot and Customer Support by Customer Support Portal.

Channels : WhatsApp
• Viber (Future)
• Facebook Messenger

Interaction Method : Chatbot and Customer Support Platform

Retail chatbots provide a smart way to scale exceptional customer experiences. Retailers can leverage a chatbot to grow far quicker with loyal customers than companies that constantly rely on a semi-satisfied customer base. Customers demand quick, personal and convenient support, 24/7, on their channel of choice.Cargills FoodCity one of the earlier adoptor in Sri Lanka for Chatbot in Retail segment which is powered by Yenasys platform. Currently Cargills Food City Chatbot provides the details about Ordering through e-commerce, Ordering via whatsapp,Ordering through outlet to home,Offers on selected items and products, Best Buy Offers, Special Promos.

Channels : WhatsApp

Real estate customers want to respond to their emails immediately and they want you to pick up their phone calls after the first ring. We make this desire a reality. Using our chatbots real estate agents are able to deliver an instant response to every prospective home buyer that visits their listings.

Channels : WhatsApp

The National Water Supply & Drainage Board has become first south asia government based utility company to adopt the chatbot to cater their citizens via social media. Yenasys together with SLTMobitel and NWSDB has successfully built the chatbot flow which cater following requirement integrated with IVR and CRM platform. Citizen can obtain following services from WhatsApp Chat Bot

● Water Connection Account Balance

● Make Online Payments

● Make Complaints about Water Leaks , Pressure, Water Quality , Water Meter Issues, Pipe Burst

● Apply for new connection, Disconnect water connection

● Bowser Service, Sewerage Service etc

Channels : WhatsApp
• Facebook Messenger